No products in the cart.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our Return and Refund Policy.
The following terms are applicable for any products that You purchased with Us.
Interpretation
The words in which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.
Definitions
For the purposes of this Return and Refund Policy:
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to BioNovura Labs LLP, R Z – F – 33 – Kh No 594, Sadh Nagar, Palam Colony, South West Delhi, New Delhi 110045.
- Courses refer to the program offered by us or our collaborators on our website.
- Orders mean a request by you to purchase a course/program from Us.
- Service refers to the Website.
- Website refers to BioTech Times, accessible from https://biogrademy.com/
- You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
For Offline Programs
You are entitled to cancel your registration within 7 days without giving any reason for doing so.
The deadline for canceling an Order is 7 days from the date on which You received the course enrollment confirmation.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
- By email: support@biogrademy.com
- By phone number: +91-9110586147
We will reimburse You no later than 14 days from the day on which We receive your refund request. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
For Online Programs
For online programs, we don’t offer refunds. It’s your responsibility to check the criteria and benefits of the course before enrollment.
In case you decide to leave the course midway: No refunds will be entertained for whatsoever reason.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 7 days
- The Goods are in the original packaging
The following Goods cannot be returned:
- The supply of Goods made to Your specifications or clearly personalized.
- The supply of Goods which according to their nature are not suitable to be returned deteriorate rapidly or where the date of expiry is over.
- The supply of goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular-priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
R Z – F – 33 – Kh No 594, Sadh Nagar, New Delhi, South West Delhi, Delhi, 110045, India
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Gifts
If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to You later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: support@biogrademy.com
- By phone number: +91-7696489079